Exchange and Return Policy
Exchange and Return Policy
Return and exchange terms
We at carghazom Store are pleased to offer our customer service for receiving returns and exchanges, provided that the exchanged/returned product is in its original condition and packaging, and has not been used, opened, or had its packaging altered.
At carghazom Store , we always strive to provide the highest levels of service. To benefit from our return and exchange policy, the following conditions must be met:
carghazom Store accepts return requests within 3 days of purchase and exchanges within 7 days if you receive a product with a defect, manufacturing flaw, or breakage, or if there is a defect in the product as a result of shipping or packaging operations, or if you receive a product that does not match your order.
The product must be in its original condition, unused, unopened, and without the labels removed.
The product must be packaged in its original packaging and in the same condition as when you received it.
- The original purchase invoice must be attached when initiating product exchange or return procedures.
The customer has the right to receive a refund for the product or exchange it for another product of his choice, but subject to the following conditions:
The customer will bear the shipping cost of exchanging or returning products, amounting to 58 riyals.
We regret that we cannot accept returns or exchanges of polishing and cleaning products, fuel additives, treatments, or enhancers due to quality concerns. Electrical parts are also not eligible for return or exchange.
Returns or exchanges are not accepted until the returned product is received from the shipping company and inspected. The process takes 10 to 15 days.
-When a product is requested to be returned, it is subject to an inspection process by the site administration to verify its condition, and the refund is approved after confirming that the product's condition matches the return policy.
To complete the return process, you will need the purchase receipt from our store along with the shipping label. Please note that the shipping cost for both the exchanged and new items will be at the customer's expense.
The customer must ensure the safety of their shipment at the shipping company's shipping collection center.
If the shipment was carefully packaged and arrived damaged, partially damaged, or with any other shipping-related issues, the customer should contact the chosen shipping company and demand compensation for the damage.
In the event of non-payment of installments to Tabi and Tamara, the customer must resolve the issue with the payment companies. In this case, the institution is not responsible for these problems arising from the collection of funds, as it is not within its purview to collect funds from customers.
Reviewing the exchange or return request:
- If the return or exchange is due to a defect in the product, the store will review the request and examine the product. If the store finds that the buyer violated the terms and conditions of this policy and that the defect was caused by the buyer’s mistake, we have the right to refuse the return or exchange request or charge the buyer the value of the damage caused to the product.
If the defect or flaw is in the product and it has a valid warranty from the store, the seller will only bear the shipping costs to the buyer or customer.
The buyer is solely responsible for the shipping costs of the product to the seller.
If the customer is late in receiving the shipment and the shipping company returns it to the store, a 30 return shipping fee will be deducted, and the customer will bear the shipping costs again if requested.
Refund Policy
- Upon receiving a request to refund the value of a product purchase if you receive a product that is defective, has a manufacturing defect, is broken, or if the product you purchased does not match our products, or if there is a defect in the product as a result of shipping or packaging operations, or if you receive a product that does not match your order, we will send you an email to inform you that your request has been received, and we will also inform you whether your request has been accepted or rejected.
If approved, your request will be processed, and you can receive your refund to your original payment method.
The customer is entitled to a full refund if the product received is completely different from the product description on the product page or products, or if you receive a product with a defect, manufacturing flaw, or breakage.
If the return is approved, your money will be refunded according to the method of payment within the period specified by the bank. You can also recover the value of the returned goods - at our discretion - through bank transfer, after you provide us with your account number to transfer the value of the product to your account within a period not exceeding 15 days after receiving the returned products from the shipping company.
If the refund hasn't been processed, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. Finally, contact your bank. There is often some processing time before a refund is issued.
We welcome your comments or inquiries; please contact us through: